Introduction
The advocates for customer-centricity in every division of an organisation, CXOs are strategic leaders who come to grips with what really matters for customers. A CXO ensures that the business delivers a pleasant experience to consumers, which plays a vital role in developing strategies for acquiring and keeping customers. They are information-driven, adept at communication and persuasion, remain calm in high-stress situations, are technically smart and creative, and encourage their teams to stay updated with the latest developments in machine learning, artificial intelligence, and other related domains.
On its expedition to identify and recognise India’s leading and influential CXOs in India 2023, TradeFlock interviewed many customer experience officers to evaluate their traits, experience, professional journey, and achievements to feature them in its newest issue – 10 Best CXOs in India 2023.