In the hyperlocal services sector, the success of companies like Urban Company hinges significantly on the quality and proficiency of their service partners. These partners, often the face of the company, play a pivotal role in delivering exceptional experiences to customers. Recognizing this crucial link between service partners and company success, Mukund Kulashekaran, the Chief Business Officer at Urban Company, has championed a transformative strategy centred around upskilling and empowering these frontline workers.
From the outset of his tenure, Mukund has prioritised the training and development of service partners as a cornerstone of Urban Company’s growth strategy. Understanding that a skilled and motivated workforce is essential for delivering high-quality services, he has spearheaded initiatives to enhance service providers’ capabilities and professionalism.
Mukund’s commitment to upskilling service partners is evident in introducing innovative programmes such as the Partner Stock Ownership Plan (PSOP). Through PSOP, Urban Company aims to reward thousands of partners with stocks worth Rs.150 crore over the next 5-7 years, fostering a sense of ownership and incentivizing excellence among service providers.
Furthermore, Mukund has overseen the establishment of comprehensive training programmes designed to equip service partners with the necessary skills and knowledge to excel in their roles. By investing in partner training and development, Urban Company enhances the quality of services offered and cultivates a loyal and proficient workforce, driving customer satisfaction and loyalty.
Under Mukund’s leadership, Urban Company has emerged as a preferred platform for skilled professionals, attracting top talent and setting new standards for service excellence in the hyperlocal services industry. His unwavering focus on upskilling and empowering service partners has not only transformed the lives of thousands of individuals. Still, it has also been instrumental in propelling Urban Company’s growth and success.
Beyond his dedication to partner empowerment, Mukund brings a wealth of experience and expertise to his role as Chief Business Officer. With a proven track record of driving growth and innovation in the business world, including notable stints at Zomato and The Boston Consulting Group, he is well-equipped to steer Urban Company toward unprecedented heights.
Mukund’s strategic acumen extends beyond partner empowerment to encompass broader initiatives aimed at driving growth and innovation within the Urban Company. He has played a pivotal role in expanding the company’s reach, with an ambitious goal of being present in 100 cities by the end of 2023, up from the current 40 cities. This aggressive expansion strategy, coupled with Mukund’s emphasis on service quality and customer satisfaction, has solidified Urban Company’s position as a market leader in the hyperlocal services sector.
Furthermore, Mukund has spearheaded technological transformation initiatives within Urban Company, leveraging cutting-edge technology to enhance operational efficiency and the customer experience. By embracing technological advancements, Urban Company has been able to streamline its processes, optimise resource allocation, and deliver seamless service experiences to customers across multiple touchpoints.
In addition to his strategic leadership and business acumen, Mukund is known for his passion for innovation and his ability to inspire and motivate teams. He fosters a culture of collaboration and creativity within Urban Company, encouraging employees to think outside the box and push the boundaries of what is possible. His hands-on approach and lead-by-example mentality have earned him the respect and admiration of colleagues and industry peers alike.
Looking ahead, Mukund remains committed to driving Urban Company’s growth and success through innovation, collaboration, and a relentless focus on customer satisfaction. With his visionary leadership and unwavering dedication to excellence, he is poised to continue shaping the hyperlocal services landscape and driving Urban Company towards even greater heights of success in the years to come.
