The HR industry in India is navigating a complex landscape in 2024, marked by challenges such as talent retention, the integration of AI, and the need for a hybrid work model. Shirin Sehgal, Chief People Officer at PwC India, has been at the forefront of addressing these issues. Under her leadership, PwC India has invested over INR 600 crore in employee well-being and development over the next three years. This includes initiatives like the People Experience Framework, which focuses on unlocking potential, accelerated learning, and creating an enabling environment. Additionally, Sehgal has emphasised the importance of diversity and inclusion, ensuring a robust representation of women in leadership roles. By leveraging AI for recruitment and talent management and fostering a culture of continuous learning and upskilling, Sehgal is steering PwC India toward a future-ready workforce.
As the chief people officer at PwC India, Shirin Sehgal’s professional journey in the field of human resources is truly inspiring. With over two decades of experience, she has been a key player in transforming HR practices across various industries. Her journey is a tale of resilience and innovative thinking. Still, it’s her relentless commitment to developing inclusive workplaces that truly stands out, reassuring others of her dedication to diversity and equality.
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Background and Early Career
Shirin’s professional journey began after she graduated with a degree in Philosophy from Delhi University, followed by a Master’s from Amity University, Noida. Her early career saw her taking on roles in managed services, financial services, management consulting, FMCG and technology firms. She has worked with renowned brands such as Genpact, NatWest (RBS), Deloitte Consulting, and Moody’s.
Throughout her career, Shirin has faced numerous challenges, particularly in navigating the complexities of human capital management during times of significant change. One of the most notable challenges was during the COVID-19 pandemic, which disrupted traditional HR functions globally. As Vice President – HR and Regional Partner for India at Moody’s Corporation, she had to realign HR processes to support a dispersed workforce, prioritise employee wellbeing, and manage the psychological impact of the pandemic.
Innovative Strategies
Shirin’s innovative strategies have left a lasting impact on the organisations she has worked with. At PwC India, she has been a driving force behind several key initiatives. She has championed the integration of digital tools to streamline HR processes and enhance employee engagement. This includes leveraging AI and data analytics to make informed HR decisions. Under Shirin’s leadership, PwC India has been recognised for promoting diversity and inclusion. The firm has won multiple awards, including the DEI Excellence Award under the ‘Culture’ category in FY24. She has been instrumental in implementing programs that support gender diversity, LGBTQ+ inclusion, and the empowerment of persons with disabilities. Additionally, Shirin has prioritised mental and physical well-being initiatives, especially during the pandemic. She has introduced comprehensive employee assistance programs and redesigned benefits to support employees’ health and well-being.
Impact on PwC India
Since joining PwC India, Shirin has significantly influenced the firm’s culture and HR practices. Her efforts have led to expanding the talent pool, focusing on promoting younger partners to navigate rapid growth and technological shifts. The average age of new partners at PwC India has decreased, reflecting a more dynamic and diverse leadership team. Shirin’s emphasis on creating a culture of belonging has also been pivotal. PwC India has been recognised as one of the best companies for women in India and has received accolades for its innovative diversity programs. Her leadership has ensured that every employee feels valued and supported, contributing to a more inclusive and productive workplace.
Awards and Accolades
Shirin’s contributions to the field of HR have not gone unnoticed. She has received several awards and recognitions throughout her career. Under her leadership, PwC India has been listed in the Avtar and Seramount 100 Best Companies for Women in India for 2023 and 202l. The firm has also been acknowledged for its innovative practices in women’s leadership development and diversity policies.
Shirin Sehgal’s journey is a shining example of how innovative HR practices can transform organisations. Her ability to navigate challenges, implement forward-thinking strategies, and foster an inclusive culture has made her a respected leader in the industry. As Chief People Officer at PwC India, she continues to inspire and lead with a vision that prioritises people, diversity, and innovation.
Her story is not just about her professional achievements but also about her commitment to positively impacting the lives of employees and the broader community. Her leadership at PwC India is a testament to the power of inclusive and strategic HR practices in driving organisational success.
