Chief – Customer Support and Operations,
In today’s rapidly evolving financial landscape, customer experience has become a defining factor for success. Recognising this, Vasundhara Bhonsle, the Head of Customer Support at ICICI Lombard, is spearheading a transformative journey to deliver unparalleled satisfaction to customers. With 25+ years of experience, Vasundhara understands that assuming one knows exactly what customers want can lead to complacency and ultimately hinder efforts to delight and satisfy them. Instead, she emphasises the criticality of staying in touch with changing customer needs and expectations. Leveraging her expertise, she invests in technology, data analytics, and thorough customer research to gain a comprehensive understanding of their preferences.
For Vasundhara, building a customer-centric culture is paramount in providing value to customers. This entails not only fostering responsive and empathetic customer service teams but also ensuring that every employee comprehends the significance of prioritising customer satisfaction. She creates a united front focused on delivering exceptional experiences by instilling this mindset throughout the organisation. Further, by aligning investments with customer expectations, she ensures that ICICI Lombard remains on a perpetual journey of evolution, continuously refining its offerings.
Under Vasundhara’s visionary leadership, ICICI Lombard is redefining the standard for customer experience in the financial segment. Her unwavering commitment to exceeding
customer expectations positions her as a catalyst for change, driving the organisation towards a future where customer-centricity reigns supreme. Delve deep into this conversation between TradeFlock and Vasundhara to learn more about her journey.
Women Leaders in India 2023
In a world where gender equality remains an ongoing pursuit, the rise of women leaders is a cause for celebration and inspiration. These exceptional individuals have defied the odds, shattered glass ceilings, and carved a path of success and impact in diverse industries. In this edition, we embark on a journey to profile the remarkable women leaders who are leaving an indelible mark on their fields, inspiring change, and shaping a more inclusive future.
The profiles featured in this series serve as a testament to the extraordinary achievements of women leaders. Each profile reveals a trailblazer who has embraced her individuality, harnessed her strengths, and overcome adversity to make a lasting impact. Through their unwavering determination, perseverance, and exceptional leadership skills, these women have shattered stereotypes and demonstrated that gender is not a barrier to success. One common thread among these women leaders is their ability to lead with empathy and inclusivity. They understand the value of diverse perspectives and actively cultivate environments that foster collaboration and empowerment. By championing equality, they drive positive change, break down systemic barriers, and create opportunities for others to thrive.
The stories shared within these profiles are not just a celebration of personal achievements but also a call to action for aspiring women professionals. By showcasing the accomplishments, challenges, and lessons learned in this edition of ‘Women Leaders in India 2023’, TradeFlock aims to inspire and empower the next generation of women leaders. These profiles serve as a source of guidance, motivation, and encouragement, reminding us that the road to success is paved with hard work, resilience, and unwavering belief in oneself. Their leadership is a catalyst for progress, igniting a ripple effect that inspires others to dream bigger, push boundaries, and create a more equitable and inclusive world.
Head of People Relations - SAP APJ & GC
Chief Human Resources Officer
Head – Talent Acquisition and Talent Management
Head Of Marketing
Founder & CEO
Vice President - HR & HR Advisory
Associate Director - People Operations
Chief - Customer Support and Operations