Empathy-Driven CX: India’s Competitive Advantage
Empathy has emerged as a vital element of customer experience (CX) in the fiercely competitive business landscape, particularly in India, where rapid digital transformation has significantly shifted consumer expectations. According to a PwC report, 82% of Indian consumers desire more human interaction from companies, underscoring empathy’s crucial role in enhancing customer satisfaction. The Role of…
Shipra Prajapati
Oil Slumps More Than 4% After Iran Downplays Israeli Strikes
Oil prices fell by more than 4% after Iran downplayed the damage from Israeli strikes on its interests in the Middle East. The toned-down statement heightened volatility in global energy markets, which are already impacted by economic concerns, fluctuating demand, and geopolitical disputes. These factors, now widely known to investors, traders, and energy analysts, provide…
John David
Leadership Lessons From Kumar Mangalam Birla
Imagine being 28, unexpectedly thrust into the leadership of a sprawling business empire after the sudden loss of your father. Critics doubted your ability and comparisons with a legendary predecessor loomed large. This was the reality Kumar Mangalam Birla faced in 1995. With scepticism in the air, Birla had to decide quickly—either adapt and lead…
Abdullah Ansari
Modernising Customer Experience in Banking
As of 2024, more than 84% of customers use online banking, and 72% use it to reach their primary bank. With these growing numbers in online banking, creating a modern customer banking experience has become a necessity rather than a luxury. The modern customer expects personalised, seamless, and efficient services that align with the convenience…
Khaled Ayesh
Redefining Trading Accessibility Khaled Ayesh CEO Funding Pips Khaled Ayesh, CEO of FundingPips, is a leader reshaping the landscape of trading by making it accessible to everyone. Drawing from his personal experiences during college, Khaled recognised the challenges many face in entering the trading market and was inspired to take action. In November 2022, he…
Khurram Majeed
Transforming Regional Challenges into Global Opportunities Khurram Majeed Executive Vice-President, Middle East, Caspian & Africa Bureau Veritas Group Khurram Majeed stands out as a leader by seamlessly blending global perspective with local relevance. Having lived and worked in six different countries, he combines cultural adaptability with strategic insight. This unique capability allows him to lead…
Jubilant Clement
Leading with Empathy and Innovation to Shape the Future of Building Materials Jubilant Clement MD Leviat Fresh out of college with a degree in production engineering, Jubilant Clement embarked on an entrepreneurial journey by launching his own business. Although the venture eventually closed, it imparted a crucial lesson: a deal isn’t finalised until the payment…
Harald Schmit
Forging Pathways for Sustainable Energy Services Harald Schmit Executive Vice President NOMAC The energy landscape in the GCC countries has undergone a remarkable transformation in recent years, shifting from a heavy reliance on fossil fuels to a more diversified and sustainable energy mix. As the region embraces the energy transition, the focus has expanded to…
Bridging Industries: Transforming the World With Cross-Sector Collaborations
In 2019, a Swedish furniture company, Ikea, and an international organisation focused on child welfare, UNICEF, joined forces in a monumental collaboration. The question naturally arises: what could a company known for making furniture and an organisation for children’s welfare possibly have in common? Their collaboration, on a scale never seen before, led to an…
Most Influential Business Leaders in the UAE 2024
Most Influential Business Leaders in the UAE 2024 TradeFlock’s special edition, “Most Influential Business Leaders in the UAE 2024 is now here to rock you.” This issue highlights the trailblazers redefining the UAE’s business landscape, offering exclusive insights into their strategies, challenges, and leadership journeys. Our exclusive conversations reveal how these influential business figures are…
