Vishal Patni: Transforming Home Buying Experience at Emaar India
When Emaar India confronted the pressing challenges of customer experience in the real estate market, it became evident that the traditional home-buying process was in dire need of a transformation. Prospective buyers faced a labyrinth of complex paperwork, lengthy approval times, and a lack of transparency, leading to confusion and frustration. These obstacles not only…
John David
Rajesh Dogra: Transforming Air India’s Customer Experience
Air India, once a symbol of Indian aviation, faced significant challenges with declining customer satisfaction and operational inefficiencies. Under the new ownership of the Tata Group, the airline needed a transformative approach. Rajesh Dogra, as Chief Customer Experience Officer (CXO) and Global Head of Airport Operations, was tasked with revitalising Air India’s customer experience. Drawing…
Surya Valluri: Driving Innovation and Setting New Standards for Eco-Friendly Manufacturing
In a country where water scarcity is an ever-looming crisis, Grasim Industries Limited faced a daunting challenge—efficiently managing water consumption in its manufacturing processes. As one of the largest producers of viscose staple fibre, the company’s reliance on water-intensive practices became a concern. With his 28 years of experience, Surya Valluri, Chief Sustainability Officer of…
Susie Wong: Redefining Marketing and Visitor Experience in the World of Art
The world of art is a complex one, where marketing and experience management play crucial roles in connecting audiences with creativity. At the forefront of this dynamic landscape is Susie Wong, the Chief Marketing & Experience Officer at the National Gallery Singapore. With over three decades of experience spanning various sectors, Susie is a bold…
Sabrina Cheung: Leading Asia’s Communication Revolution
With rapidly evolving consumer behaviours, regulatory landscapes, and digital innovations, insurance and financial services provider companies often struggle to build trust, maintain customer engagement, and simplify complex financial products. The Asia-Pacific market, known for its diversity, has posed a unique challenge for marketers and communicators, as effective engagement varies greatly from one country to another….
Claire Carter: Steering Lenovo’s Marketing Success in the Middle East & Africa
Claire Carter, the Marketing Director for Lenovo in the Middle East, Turkey, and Africa, has played an instrumental role in shaping the company’s marketing strategies in these regions. With a career spanning various industries, including FMCG, retail, and tech, Claire’s extensive experience at some of the world’s leading companies has honed her strategic acumen and…
Firdaus Shariff: Vision for Customer-Centric Schneider Electric
“Innovation is not just about technology; it’s about understanding the human experience.” This guiding principle encapsulates Firdaus Shariff’s approach as the Vice President of Marketing, Communications, and Digital Customer Experience at Schneider Electric. With ownership over the Brand to Order initiatives for the Middle East and Africa (MEA) zone, Firdaus plays a pivotal role in…
Matt Che: Transforming Tradition
Matt Che’s rise to Chief Marketing Officer at Budweiser APAC is as inspiring as it is impressive. His journey reflects a combination of determination, cultural insight, and innovative thinking. Before stepping into the corporate realm, Matt embarked on a transformative year of backpacking across Southeast Asia, where he immersed himself in diverse cultures and local…
Ayala Corporation: Crafting a Blueprint for a People-First Culture
Amid Asia’s dynamic workplaces, Ayala Corporation has long been at the forefront of tackling significant workplace challenges. The company recognises that the modern workforce faces numerous issues, including work-life balance, mental health, and the need for continuous skill development. To address these, Ayala has implemented a comprehensive “People-First Culture” that prioritises its employees’ well-being and…
KMC Savills: Where Careers Thrive and People Flourish
KMC Savills, a top-tier real estate service provider in the Philippines, is known for its stellar industry expertise and standout employer reputation. Its reputation as a great workplace is built on several key aspects that foster employee satisfaction, retention, and growth. Competitive Salary and Benefits KMC Savills prioritises the financial well-being of its employees by…
