Decagon: Redefining Customer Experience with Conversational AI
The expectation of instant, personalised, seamless interactions with customers, whether through chat, email, voice, SMS, or any other channel, remains a challenge for many organisations with disjointed systems, a limited number of agents, or slow response times. Friction in customer service, whether in retail, travel, financial services, or healthcare sectors, undermines trust and revenue. In…
How to Start a Business in India: A Legal Steps Guide
India has a massive population, and each day, many people express their desire to start their own businesses. In FY2025, ending in April 2025, a total of 23,785 companies were registered in India. However, they often find themselves wondering how to start a business in India, from legal registration to securing funding, starting a business…
How honesty and openness boost trust and innovation
Radical transparency is becoming one of the boldest experiments in corporate leadership during an era when stakeholders seek authenticity and accountability. It goes far beyond annual reports and investor disclosures; it involves revealing everything, from salary structures and boardroom arguments to strategic mistakes and cultural conflicts. Advocates argue that such openness boosts trust, fosters innovation,…
CEO Activism: When Business Leaders Become Change-Makers
The modern, hyper-connected, socially conscious global business environment does not see CEOs merely as agents of shareholder value; they are expected to be moral beacons. CEO activism is increasingly a key aspect of corporate leadership on issues like climate change, racial justice, geopolitical concerns, and gender equality. However, the question remains whether business leaders should…
Why smart leaders know when to invent and when to adapt
Innovation has been celebrated as the lifeblood of the technology industry, but the reality is more complex. While giants of Silicon Valley such as Apple and Google are praised as leaders of innovation, much of the tech world operates on the edge of innovation and imitation. Replication or strategic adaptation has allowed companies to surpass…
Putin Visits India, Russia-India Signed 16 Agreements
India and Russia signed 16 agreements covering defence, trade, economy, healthcare, academia, culture, and media. Prime Minister Narendra Modi held a joint press conference with Russian President Vladimir Putin at the 23rd India-Russia Annual Summit in New Delhi. During this meeting, Narendra Modi said that the India-Russia friendship will give the courage to overcome challenges,…
India Establishes New Consulate Building in ShanghaiÂ
India inaugurated its new Consulate building in Shanghai on Sunday, making a significant move after 32 years in China’s major business hub. The Shanghai consulate serves India’s business community in eastern China, home to major trade and business hubs such as Yiwu, where many Indian businesses are based. The giant new chancery building at the…
Leadership Lessons from Rajesh Gopinathan: Turning Disruption into Opportunity, at ScaleÂ
The world of IT services is fast-paced, and few companies have navigated change as gracefully as Tata Consultancy Services (TCS). Over the past decade, the industry has faced rapid technological disruption, evolving client expectations, stricter regulations, and rising competition. Amidst these challenges, TCS has reinvented itself, going beyond mere survival. Revenue soared, innovation accelerated, and…
India’s Services Sector Accelerates; Exports Slow
India’s service sector regained momentum in November, pushed by strong domestic demand that helped offset the slowdown seen in October. On the other hand, the external demand weakened noticeably, underscoring an emerging split between the strength of India’s internal market and challenges in international trade. HSBC’s India Services Purchasing Manager’s Index (PMI), compiled by S&P…
Leadership Lessons: Jerry Sanders, Former CEO of AMD
Within the cutthroat environment of Silicon Valley, where creativity and ego often clash, Jerry Sanders, the colorful and confrontational co-founder and longtime CEO of Advanced Micro Devices (AMD), left a legacy that not only marked his company but also the semiconductor industry as a whole. Between the founding of AMD in 1969 and his retirement…
